Aftersales management software

Enterprise Grade

Robust | Mission Critical | Efficient

Cloud-Based

Reliable | Secure | Scalable

Customer Focussed

Putting the customer at the center of your business

Why should your customer be at the heart of your business?

A 5% increase in customer retention can increase a company's profitability by 75%

80% of your company's future will come from just 20% of your exisiting customers

Attracting new customers will cost your company 5 times more than keeping an existing customers

People are holding on to their cars for longer than ever. 11.4 Years: Average number of years people keeping their car. Up from 9.7 in 2003

Poor service can be extremely damaging. 26% of Consumers say they have used social media to air grievances about a company and it's products or services

CustomerLounge®

Customer Lounge® keeps your customer up-to-date during every touch point in the service cycle. It's a powerful and unique customer communications marketing platform that results in better informed, more engaged customers in your service department.

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Online Booking

Direct from your website, your customer can book their vehicle into your workshop, select additional service packages from your menu pricing, and arrange drop-off and pick-up times, delivering convenience for your customer and additional revenue opportunities for your business.

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Pre & Post Visit Communication

Build better customer engagement through personalised email and SMS right from inside CustomerVue. Pre-visit reminders and post-visit follow-ups keep you connected with your customers, building stronger communications and improved customer relations.

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Customer service is only half the story.
You also need perfect aftersales control.

Electronic T-Card

CustomerVue has taken the manual T-Card concept used in garages and transformed it into an electronic T-Card board providing a familiar interface to service staff.

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Vehicle Health Check

Identify. Quote. Sell. Vehicle Health Check Software provides all the facilities to ensure that you don't miss a sales opportunity, and maximises the service department's ability to make additional sales.

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Communication & Messaging

Branded email and SMS communication is available with WorkshopPro and also with eServiceManager. The Message Centre platform is a proactive way of communicating internally and with customers.

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eServiceManager

eServiceManager is a new suite of products from Razoom allowing live customer interaction with the service department, saving you time and money.

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DMS Integration

Automated DMS Data Integration allows data to be passed directly to and from CustomerVue, thus avoiding time-wasting double entry.

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Reporting

The in-depth analysis allows after sales management to maximise sales conversions, check deferred or declined jobs, review profit forecasting and much more...

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Parts / Stock Control

The system facilitates the management of customer orders from initial order through to final supply, and allows the Service Department to see at what stage the parts are at.

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Technician Clocking

A sophisticated, easy to use, clocking system that allows the workshop controller to manage the assignment of work.

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3rd Party Integration

CustomerVue actively supports open integration with other systems, in order to provide consistency across the service environment

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Sytner, Leicester



"We all work hard here to ensure customer service is top priority as this directly affects the bottom line on the business. We are a successful business and CustomerVue directly helps us to achieve this, and the range of new online facilities helps take pressure off our staff, and provide a better customer experience. Such is the importance of the system to us we'd rather be without our DMS than lose CustomerVue"

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